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Essentials of Crisis Management Preparedness in the Workplace




Building an effective crisis management team is a complex task that necessitates a blend of skilled personnel, appropriate equipment, and coordinated resources. At the heart of this endeavour is the selection of personnel, which should ideally consist of volunteers. The importance of having team members who are genuinely committed and wish to be part of the team cannot be overstated. Individuals who are reluctant to participate can become sources of negativity, especially under the significant stress and pressure that accompany crisis situations.


A crisis management team member needs to be a resilient figure, capable of handling immense stress, enduring long working hours, and making critical decisions swiftly—often with incomplete information. The environments in which these teams operate are naturally high-pressure and fraught with fatigue, irregular meals, and tight deadlines, all of which can precipitate conflicts among team members. Such conflicts may arise from competing personal and professional goals, power struggles, and petty jealousies.


It is crucial that the team includes administrators who can take rapid, decisive actions affecting lives without the need for higher authorisation. These decisive actions are essential when seconds count and lives are at stake.


Incorporating a news media representative or personnel with media training within the crisis management team is also vital. This role ensures that the public remains adequately informed about the evolving situation, based on a need-to-know basis. The representative must communicate with authority and clarity, avoiding speculation and sensationalism.


Technical expertise cannot be overlooked. Equipment failures are a real and frequent hazard in crisis situations; thus, having knowledgeable technicians on standby is imperative. These experts should be prepared with a sufficient stock of replacement parts and tools necessary to address any potential breakdowns under severe conditions, including those that are life-threatening.


At the forefront of any crisis response are the first responders, whose roles are often perilous. They are the vanguards who face risks head-on to ensure the safety of others. Ideally, a comprehensive workplace violence prevention and response strategy should include three key groups: the executive committee, a threat assessment team, and the crisis management team.


These teams are pivotal in shaping an effective response to potential or actual violent situations. With thorough preparation ("Being Prepared"), the necessity for these response teams can be minimised. However, when their involvement is required, their actions can significantly influence the outcome of a crisis. An ideal resolution is one where no injuries occur, and the workforce can resume normal operations with minimal stress.


This structured approach to crisis management not only aims to mitigate the impacts of a crisis but also underscores the value of readiness and proactive planning. The effectiveness of a response in a crisis reflects the preparation and commitment of the entire team, illustrating that in crisis management, comprehensive preparedness is not just beneficial—it is crucial.


 From the author.


 The opinions and statements are those of Sam Wilks and do not necessarily represent whom Sam Consults or contracts to. Sam Wilks is a skilled and experienced Security Consultant with almost 3 decades of expertise in the fields of Real estate, Security, and the hospitality/gaming industry. His knowledge and practical experience have made him a valuable asset to many organizations looking to enhance their security measures and provide a safe and secure environment for their clients and staff.

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