In the modern world, ensuring the safety and security of an organisation is paramount. The process of developing a robust security system necessitates a meticulous approach that takes into account varying levels of threats and the corresponding skills required to mitigate them. This article outlines a structured framework for designing security functions within an organisation, divided into four levels of protection staff.
Non-protection employees form the first line of defence in any organisation. These individuals, while not part of the dedicated security team, play a crucial role in maintaining safety. They need basic information about self-protection and should be equipped with methods to report hazards and threats efficiently.
In 2019, a major retail chain in Australia implemented a comprehensive training program for its non-protection staff. Employees were taught how to identify suspicious behaviour, use panic buttons, and follow evacuation procedures. This proactive approach not only enhanced their sense of security but also significantly reduced the incidence of shoplifting and internal theft.
Basic Level Protection Officers are the backbone of the security team. These officers follow simple orders and oversee activities carried out by non-protection employees, usually in low- to mid-threat environments. No previous experience is necessary for this role, although basic operational skills and training are essential. Training programs may include state or provincial training, Officer Basic Training, and Basic Protection Officer programs.
The use of uniformed security guards in Australian shopping centers is a testament to the effectiveness of Basic Level Protection Officers. These guards, trained through programs such as the CPP20218 Certificate II In Security Operations through a range of RTOs around the country, perform routine patrols, monitor entry and exit points, and provide a visible deterrent to potential criminals. Their presence alone has been instrumental in maintaining a safe shopping environment.
Intermediate Level Protection Officers operate in more complex scenarios, often in mid- to high-threat environments. These officers must follow complex orders and oversee processes involving both protection and non-protection employees. Prior experience and specialised skills are crucial for this role, necessitating comprehensive training and certification, such as the Certified Personal Protection (CPP) certification.
Personal protection specialists employed by high-profile individuals or organisations in Australia often fall into this category. These specialists undergo rigorous training to handle potential threats ranging from aggressive paparazzi to more serious security breaches. Their expertise in advanced surveillance techniques and quick decision-making abilities has proven vital in protecting their clients.
The highest level in the security hierarchy includes Advanced Level Supervisory and Managerial Protection Officers. These individuals are responsible for making strategic decisions, managing personnel, and understanding the overall operations of the organisation. This role requires extensive experience, advanced training, and certification in Security Supervision and Management (CSSM). This is commonly a Cert IV In Security Risk Management.
Consider the case of large-scale events in Australia, such as the Sydney New Year’s Eve celebrations. Individuals with CSSM certification are in charge of the security operations for these events, ensuring seamless coordination between various security teams, efficient crowd control, and quick response to any emergencies. Their leadership is crucial to maintaining order and safety during these high-profile events.
The framework outlined above provides a clear path for organisations to develop a layered security approach, ensuring each level is equipped to handle specific threats. By aligning the training and responsibilities of protection staff with the complexity of their roles, organisations can create a resilient security infrastructure.
In Australia, the practical application of this framework is evident in various sectors. From retail and personal protection to large-scale public events, the structured approach to security staffing has proven effective. For instance, during the 2018 Commonwealth Games held in Gold Coast, a multi-tiered security strategy was implemented. Basic level officers ensured routine security checks, intermediate-level officers managed more sensitive areas, and advanced-level officers coordinated overall security efforts, contributing to the event's success without significant security incidents.
Designing an effective security function within an organisation requires a nuanced understanding of different threat levels and the corresponding skills needed to address them. By categorising security staff into non-protection employees, basic level officers, intermediate level officers, and advanced level supervisory officers, organisations can ensure that each layer of security is prepared and capable of handling specific challenges. This framework not only enhances the overall security posture of an organisation but also instills confidence among employees and stakeholders, fostering a culture of safety and vigilance.
From the author.
The opinions and statements are those of Sam Wilks and do not necessarily represent whom Sam Consults or contracts to. Sam Wilks is a skilled and experienced Security Consultant with almost 3 decades of expertise in the fields of Real estate, Security, and the hospitality/gaming industry. His knowledge and practical experience have made him a valuable asset to many organizations looking to enhance their security measures and provide a safe and secure environment for their clients and staff.
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