When it comes to securing protection services, the importance of a well-constructed contract cannot be overstated. Drawing from my own experiences, I have found that requesting a sample contract early in negotiations can save considerable time and effort for all parties involved. While it is understood that the specifics of a contract may evolve to reflect the unique needs of the principal, having a sample contract can facilitate quicker and more informed decisions, allowing assignments and tasks to be accepted or declined more efficiently.
However, during my dealings, some agencies hesitated to disclose their sample contracts until deeper into the negotiation process. While this can be acceptable, it's crucial to remember that in situations where threats demand immediate response, the swift negotiation and signing of a contract become paramount.
Several elements must be addressed in any security service contract:
Confidentiality: This must be a non-negotiable clause in the contract. Any lapse in maintaining confidentiality not only breaches trust but can also have severe repercussions. For instance, I observed a breach occurring when a close personal protection officer inappropriately shared medical information without the clients consent—a clear violation that warranted immediate dismissal.
Fees and Expenses: The contract should specify these with precision. Additionally, provisions for adjusting these terms should be laid out clearly and invoked only under mutually agreed-upon conditions. Unfortunately, I have witnessed the negative side of this when my own colleagues, exploiting a client's vulnerability after a rise in juvenile crime, attempted to unilaterally increase their fees by almost double their rate, demonstrating a lack of professionalism and ethics.
Statement of Need: The scope of services should be detailed according to the specific requirements of the principal and the nature of the assignment.
Liability and Insurance: It is standard to include clauses that address potential risks and ensure that both parties are adequately insured.
Additional Items: Any particulars unique to the principal or the specific assignment should be clearly mentioned, ensuring all special requirements are legally documented.
Adherence to Protection Guidelines: The contract must include an agreement on the part of the principal to adhere to established protection guidelines, as the stakes involve human lives.
A well-drafted contract serves as the backbone of trust and efficiency in the realm of security services. It sets clear expectations and obligations for both parties, ensuring that the focus remains on safety and professionalism. As I learned through harsh experience, the absence of a robust, clear, and fair contract can lead to disputes and compromises in service quality that may imperil both the physical and legal safety of those involved.
From the author.
The opinions and statements are those of Sam Wilks and do not necessarily represent whom Sam Consults or contracts to. Sam Wilks is a skilled and experienced Security Consultant with almost 3 decades of expertise in the fields of Real estate, Security, and the hospitality/gaming industry. His knowledge and practical experience have made him a valuable asset to many organizations looking to enhance their security measures and provide a safe and secure environment for their clients and staff.