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  • Writer's pictureSam Wilks

The importance of security awareness training

As the hospitality industry in Australia continues to grow, pubs, clubs, and nightclubs have become popular entertainment destinations for people of all ages. While these establishments offer a fun and exciting atmosphere for patrons, they also present unique security challenges for owners and managers. That's where security awareness training for employees comes in.

Security awareness training is a program designed to educate employees on how to identify and respond to potential security threats. This type of training is critical in the hospitality industry, where employees must be prepared to handle everything from minor incidents to major emergencies.

In pubs, clubs, and nightclubs, security awareness training is especially important due to the nature of the environment. These establishments are often crowded and noisy, making it difficult for employees to detect potential security threats. Additionally, they may serve alcohol, which can lead to unruly behaviour and altercations.

One of the main benefits of security awareness training for employees in pubs, clubs, and nightclubs is the prevention of incidents before they occur. By teaching employees how to recognize potential security threats, they can take proactive measures to prevent incidents from escalating. For example, if an employee notices a patron who appears to be intoxicated and may be a potential threat to themselves or others, they can take steps to intervene before any harm is done.

Another benefit of security awareness training is that it can provide employees with the confidence and skills they need to respond appropriately in the event of an emergency. In the hospitality industry, emergencies can range from minor incidents like a patron getting sick to major incidents like a physical altercation or even a terrorist attack. By providing employees with the necessary training, they can respond quickly and effectively to help keep patrons and themselves safe.

In addition to preventing incidents and responding to emergencies, security awareness training can also help to improve customer satisfaction. When patrons feel safe and secure in an establishment, they are more likely to return and recommend it to others. On the other hand, if patrons feel unsafe or witness an incident that is not handled properly, they are unlikely to return and may even leave negative reviews online.

Security awareness training can help to protect the establishment from liability. If an incident occurs on the premises and it is found that the establishment did not take proper measures to prevent it, they may be held liable for any damages or injuries that occur. By providing employees with the necessary training, the establishment can demonstrate that they took reasonable steps to prevent incidents from occurring and can potentially avoid liability.

Security awareness training for employees in pubs, clubs, and nightclubs is essential for creating a safe and secure environment for patrons and employees alike. By teaching employees how to identify and respond to potential security threats, prevent incidents from escalating, respond appropriately in emergencies, improve customer satisfaction and protect the establishment from liability, security awareness training can help to enhance the reputation and success of the establishment.

In Australia, there are several organizations that can be contacted to arrange security awareness training for hospitality workers, such as the Neptune Training Services (NTS) and the Australian Hotels Association (AHA). These training programs cover a variety of topics, including risk assessment, crowd management, conflict resolution, and emergency response.

As the hospitality industry continues to evolve and face new security challenges, it is important for pubs, clubs, and nightclubs to prioritize security awareness training for their employees. By investing in this type of training, establishments can create a safer and more secure environment for everyone involved.

Note from the author.

The opinions and statements are those of Sam Wilks and do not necessarily represent whom Sam Consults or contracts to. Sam Wilks is a skilled and experienced Security Consultant with almost 3 decades of expertise in the fields of Real estate, Security, and the hospitality/gaming industry. His knowledge and practical experience have made him a valuable asset to many organizations looking to enhance their security measures and provide a safe and secure environment for their clients and staff.

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