In today's world, the expectations placed upon uniformed security officers by businesses and the public are considerable. Historically, the ethical dimensions of this profession have not received the attention they deserve. Every officer must establish, comprehend, and abide by clear and comprehensive guidelines. Equally critical is the role of managers and supervisors in demonstrating honesty, integrity, and professionalism in all their actions. Every training program should emphasise the importance of professional conduct, both on and off duty. Line officers must be committed to achieving professional competence and adhering to a strict code of ethics, including the following principles:
Loyalty
Security officers must demonstrate unwavering loyalty to their employer, clients, and the public. They must possess a comprehensive understanding of all regulations and procedures necessary to protect people and assets related to the facility they are assigned to safeguard.
Exemplary Conduct
Given that security officers are under constant observation in both their professional and public spheres, it is essential that they exhibit exemplary behaviour at all times. Maturity and professionalism should be the guiding principles for all officers.
Confidentiality
Officers are entrusted with confidential information vital to their employer's interests. It is their duty to safeguard this information diligently and ensure it is never compromised.
Safety and Security
The primary responsibility of all officers is to ensure the safety and security of the facilities they protect. They must fully comprehend and execute all necessary procedures to mitigate or control security and safety risks.
Deportment
An officer's appearance speaks volumes about their professionalism. Officers must dress impeccably—sharp, clean, and polished—indicating their commitment to proficiently fulfilling their protection duties and upholding the profession's esteem.
Law Enforcement Liaison
Fostering and maintaining positive relationships with public law enforcement is crucial. Officers should seek assistance when genuinely needed and offer their support whenever possible to encourage a collaborative approach to safety and security.
Strive to Learn
To achieve professional competence, officers must continuously seek knowledge about all aspects of their careers. Prioritising the protection of people, assets, and information should always be at the forefront of their learning endeavours.
Develop Rapport
Officers must be constantly aware of the professional image they project. Enhancing the reputation of the security industry, their employer, and themselves is a continuous effort. Recognising and respecting peers and leaders within the industry is vital.
Honesty
Given the trust placed in security officers, honesty is non-negotiable. Dishonest behaviour is entirely incompatible with the responsibilities of the profession and must never be tolerated.
Prejudice
Officers must impose restrictions impartially, treating all individuals with dignity and respect regardless of colour, race, religion, or political beliefs. Equal treatment is fundamental to their role.
Self-Discipline
Security officers have a duty to diligently protect people and property because of the trust they have earned. Effective discharge of these duties requires a profound understanding of their importance and a commitment to self-discipline, always striving to perform better and care more.
The role of a security officer places significant focus on the individual. Therefore, professional conduct at all times is essential. By adhering strictly to this code of ethics, both individual officers and the industry as a whole can expect to build and maintain a strong reputation, gaining further acceptance and respect from the public, private sectors, and governmental bodies. Each officer plays a pivotal role in this process.
From the author.
The opinions and statements are those of Sam Wilks and do not necessarily represent whom Sam Consults or contracts to. Sam Wilks is a skilled and experienced Security Consultant with almost 3 decades of expertise in the fields of Real estate, Security, and the hospitality/gaming industry. His knowledge and practical experience have made him a valuable asset to many organizations looking to enhance their security measures and provide a safe and secure environment for their clients and staff.
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